You must report your Mexican insurance claim in Mexico, prior to leaving Mexico! Failure to do so can result in claim denial
Chubb Insurance Claim for Accident or Theft

- Toll-free within Mexico: 01
-800-801-0117
Direct in Mexico: 01 , or 818-864-9322-818-864-9322 - From the
US or Canada Telphone with US Dialing: -9322011-52-818-864
Chubb Roadside Assistance Claim

01
Direct in Mexico: 01
Pre Trip TIPS to ensure a successful Mexican insurance claim:
- Make sure you check with your cell phone carrier and you know how to dial Mexican numbers from within Mexico
- Dial “0” listed with the Mexican toll-free numbers. If you dial correctly someone will answer
- Get and keep copies of the police and adjuster’s reports
- Claims status may be obtained once back in the U.S. by dialing the U.S. toll-free number above.
Filing a claim in Mexico can be stressful. Usually when you arrive at the point of filing a claim something bad already took place. Our goal is to provide an experience for you that helps take away the anxiety involved when this happens. Call a claim to the Chubb Hotline and someone will be there quickly to assess the damage and get you back on your way.
Tips for Successful Claims Handling:
- Never make any arrangements with 3rd parties. Let the insurance company make all the deals and arrangements
- If you can’t understand the police, wait for the insurance company to arrive so they can communicate for you. Politely ask the police to wait for your insurance company/Abogado.